1. Introduction
AGV.VIZION ("we," "us," or "our") operates the RCRM platform, a photography CRM and client portal for wedding and event professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
Account Information
- Full name and business name
- Email address
- Phone number
- Instagram handle and social media profiles
- Business logo and branding preferences
Client Data
- Client names, email addresses, and phone numbers
- Wedding date, venue, and event details
- Package selections and payment information
- Contract and questionnaire responses
- Portal activity and communication history
- Photos and media uploaded to the platform
Payment Information
Payment processing is handled entirely by Stripe. We do not store credit card numbers, bank account details, or other sensitive financial data on our servers. We retain transaction records (amounts, dates, invoice IDs) for accounting purposes.
Automatically Collected Data
- Device type and browser information
- IP address and approximate location
- Pages visited and features used
- Cookies and local storage data for session management
3. How We Use Your Information
- Provide, maintain, and improve the RCRM platform
- Manage client relationships, bookings, and payments
- Send transactional emails (payment confirmations, onboarding, reminders)
- Send marketing communications (only with your consent, and you can opt out at any time)
- Process payments through Stripe
- Generate invoices, contracts, and proposals
- Provide customer support
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
4. Third-Party Services
We use the following third-party services to operate our platform. Each has its own privacy policy governing how they handle your data:
- Stripe— payment processing and subscription management
- Supabase— database hosting, authentication, and file storage
- Resend— transactional and marketing email delivery
- Twilio— SMS notifications and communication
- Vercel— application hosting and deployment
- Google— OAuth authentication and calendar integration
- Meta— advertising pixel for campaign measurement (only on public pages)
We do not sell your personal information to third parties.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your data within 30 days, except where retention is required by law (e.g., tax records, payment history).
Client data stored on behalf of photographers is retained according to the photographer's account status. When a photographer deletes their account, all associated client data is also deleted.
6. Your Rights
Depending on your location, you may have the following rights:
For All Users
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications at any time
- Export your data in a portable format
CCPA Rights (California Residents)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt out of the sale of personal information (we do not sell data)
- Right to non-discrimination for exercising your privacy rights
GDPR Rights (EU/EEA Residents)
- Right to access, rectification, and erasure
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
7. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage, secure authentication via Supabase Auth with row-level security policies, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Cookies
We use essential cookies for authentication and session management. We use the Meta Pixel on public marketing pages for advertising measurement. You can control cookies through your browser settings.
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Account Deletion
You can request deletion of your account and all associated data at any time from your account settings, or by contacting us at the email below. Account deletion is permanent and cannot be undone.
12. Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a concern, contact us at: